What's the SENTIDO awards about?
To celebrate and recognise the SENTIDO Hotels & Resorts that stand out with their exceptional services and improvement of quality standard, Thomas Cook is delighted to announce the result of the 2018 SENTIDO Customer Satisfaction Award, TripAdvisor Travellers' Choice Award and HolidayCheck Award.
Amongst the 68 SENTIDO properties, 18 hotels & resorts with the best performance under different categories won both the hearts of our customers and the awards, through dedication and outstanding efforts in shaping the best holiday experience. Testified by exceptional guest ratings, recommendations and Net Promoter Score (NPS) based on guests' responses on post-holiday questionnaires, these winning properties have taken the customer satisfaction to a new level.
SENTIDO Lykia Resort & Spa in Oludeniz near Dalaman, Turkey won this year’s honourable title of the Most-loved SENTIDO Hotel: Overall Winner. The 269-room beachfront, adults-only hotel nestled at the foot of the picturesque Lycian mountains achieved the highest NPS - a score of 82 with more than 3000 customer reviews, significantly higher than an “excellent” score of 50. Better still, 96% of reviews are positive on HolidayCheck, one of the leading hotel review platforms.
“We don’t go anywhere else. SENTIDO Lykia Resort & Spa is the best”– the comment of a guest from UK on TripAdvisor aptly sums up an ace holiday experience at this champion hotel, whilst many other guests rated highly on other aspects: "The food selection was exceptional", "Rooms are spotlessly clean, stunning and all have lovely views", "The scenery is just spectacular, the grounds are immaculate and wherever you look there is natural beauty" (TripAdvisor).
SENTIDO Port Royal Villas & Spa, the 202-room adults-only hotel on the picturesque Greek island of Rhodes, was the Runner Up of the Most-loved SENTIDO Hotel with 96% of positive reviews on HolidayCheck.
Also on Rhodes, the 154-room SENTIDO Apollo Blue was the Second Runner Up of the Most-loved SENTIDO Hotel with 96% positive reviews on HolidayCheck.
The Best Online Reviews award went to SENTIDO Playa del Moro for its recommendation rate of 98% on TrustYou – an online aggregator that collects reviews from sites including HolidayCheck and TripAdvisor. The 152-room beachfront hotel is in the tranquil town of Cala Millor on the north east coast of Mallorca.
One of our many guests who enjoyed a wonderful stay there had this to say: “Outstanding service level ... The hotel staff are always very polite, friendly and are trying their utmost to make the stay as great as possible.” (TripAdvisor)
SENTIDO Bellazure in Bodrum in Turkey won Best Improvement with its score leaping from 49 to 71. On Holidaycheck, 93% of reviews are filled with positive feedback from our guests. The 179-room hotel is nestled between the mountains and a sheltered beach with panoramic views of the nearby Greek islands in the Aegean Sea.
How did it impress and delight our guests? “A totally amazing hotel, views out of this world and food of the highest quality”, “The most comfortable bed I have slept in while on holiday” and “Here it is like the paradise. The pool was lovely and clean” are some of the reviews on TripAdvisor that answer the question.
2018 Travellers' Choice awards are TripAdvisor's highest recognition presented annually to the top 1% of businesses across various categories. 11 SENTIDO Hotels & Resorts won different awards in the hotels category.
This year's HolidayCheck awards went to 10 most popular hotels in each region with over 90% recommendation and 5.0 overall rating (out of 6), amongst other criteria. 6 SENTIDO Hotels & Resorts were proudly named on the winners list, including SENTIDO Djerba Beach and SENTIDO Phenicia that won the award for the second consecutive year.
“Our SENTIDO Hotels & Resorts are some of the centrepieces of our growing portfolio of own-brand hotels. Our group strategy of customer at our heart means ratings, feedback and recommendations by our guests are important for us to measure the success of our hotels and recognise the best of our SENTIDO collection. The winners are testament to their teams in delivering memorable holidays for their guests time and again.”