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Prize Draw Terms & Conditions


1. By entering this prize draw participants have a chance to win a 7 nights free stay with half board for two in a SENTIDO hotel. There is one prize to be won.


2. The prize draw is open to all users aged 18 years or over, except employees of the Thomas Cook Group, their families, agents or any third party directly associated with administration of the prize draw.


3. The prize draw is free to enter and no purchase is necessary.

4. All entries must be submitted through the SENTIDO Hotels & Resorts Newsletter sign-up page and one entry per person is permitted.

5. To enter the prize draw all you need to do is subscribe on the SENTIDO Hotels & Resorts Newsletter sign-up page. You will be asked to provide your personal details such as name and email address. Once submitted you will receive an email asking you to confirm your subscription.

6. Email addresses will be used by SENTIDO Hotels & Resorts for future marketing purposes, if the opt-in tick box is checked. Participants can unsubscribe at any time from future e-mails or direct mails by using the unsubscribe function or following the instructions to unsubscribe stated on any direct mails received.

7. The opening date/time for entries is 15 April 2019. The closing date/time for receipt of entries is 30 September 2019. Entries received after this time will not be considered.

8. The Promoter accepts no responsibility for entries not successfully completed or received due to any technical fault (including any technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind).

9. No bulk, machine generated, consumer group or third party entries will be accepted. Entries will only be allowed in accordance with these terms and conditions. Any attempted interference with the running of this promotion will result in a void entry.

10. No responsibility will be accepted for entries delayed. No responsibility will be taken for telecommunication, device or website error.

11. A winner will be chosen by random draw performed by a computer process on 1 October 2019 ("Draw Date").


12. The winner will receive a seven-night holiday for two, staying at a SENTIDO Hotel chosen by SENTIDO Hotels & Resorts.

13. The holiday must be taken on selected dates between 1 January 2020 and 31 December 2020 (but some excluded dates may apply, e.g. high seasons that are out of scope), please check at the time of booking. The redemption of voucher of is subject to availability. The prize doesn’t include flights, travel insurance, the cost of transfers from and to airports, food and drink (other than food & drinks provided in the offered board), spending money, taxes payable in resort or personal expenses. Any other costs incurred in addition to those set out above and that are incidental to the fulfilment of the prize are the responsibility of the winner(s).

14. The winner is responsible for ensuring that they and the person travelling with them will be available to travel and that each holds a valid passport.

15. There’s no cash or other alternative to the prize, and it must be taken as offered. The winner must be one of those who travels. No other SENTIDO hotel can be chosen.

16. Once the booking is confirmed no changes to the booking are permitted.


17. The winner will be notified by email (using details provided at entry) on 1 October 2019. If the winner doesn’t respond to the Promoter within seven days of being notified, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.

18. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it. All decisions are final and not subject to legal appeal.

19. The winner of the prize draw will be announced through the SENTIDO Hotels & Resorts' Facebook page on 1 October 2019. 


20. Participants agree that the Promoter may use the winner’s name, image and town or country of residence to announce the winner of this prize draw.

21. Save as set out in paragraph 6. above, personal data supplied during the course of this promotion may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize.


22. This prize draw isn’t sponsored, endorsed or administered by Facebook or any other social media sites and participants agree that none of these organisations have any liability for the operation of this promotion or supply of the prize.

23. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.

24. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

25. The Promoter of this prize draw is SENTIDO Hotels & Resorts GmbH, Thomas-Cook-Platz 1, 61440 Oberursel, Germany. 

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